Q.   You give two options when you order  "Registration code emailed to you" and "CD sent via Postal  service". What does Registration code emailed to you mean?

A.   The Registration code consists of a name, normally your own name and a registration key. After your  order you will receive an email with these two bits of information you need to make the software into a fully working version.  

Under the help menu there is a menu option called  "Register  software".  Click this to open a Dialog which only contains two Text boxes.  Input the registration information then click the "Confirm Registration" button and the software  will be registered.

Q.   On your order pages you state "SWREG Inc. will apply U.S. state tax to Minnesota customers and will charge VAT at local rate to European Union customers."

A1.   "Who are  SWREG Inc?"   SWREG Inc. is  a U.S. E-commerce provider (credit cards etc). 

SWREG has a very long internet  history. It was originally  CompuServe's software sales arm and  was brought by Atlantic coast PLC  in the U.K.   Digital River Inc. brought SWREG from Atlantic coast PLC and transferred the businesses to the U.S.A. keeping the name SWREG and is now called SWREG inc.

A2. " Will I have to pay extra taxes?"   SWREG Inc. is based in Minnesota, U.S.A.  so if you purchase from Minnesota you will have to pay the state tax.  If you are from the  European Union you will have to pay  V.A.T. at whatever rate your country sets. The reason for this is  Digital River inc.  has offices within the European Union. 

Pajersoft, like many other small software Internet businesses  does not sell directly to the public and leaves the security and safety aspect of your order to  the experts at SWREG inc. We do accept  B2B purchase orders but only after agreement on both sides about terms etc. 

Q. I have sent you a support email but you have not replied. Why?

A. This is one of the most frustrating aspects of support both for you and for us.   We always reply to emails even if it to say we have a slight backlog and will get back to you soon.  All we can do is give you a few tips based problems we  personally have had.

Problem 1. The email address  put in the  support page's  E-mail address text box is incorrect.  It is best to send us a direct email at support@pajersoft.com or double check the email address in  the support form.

Problem 2. The email has been put in your SPAM  folder or blocked.  Check the  level of your SPAM filter in case you are filtering out legitimate emails.